I had an appointment with the rheumatologist today. The appointment itself was scheduled for 11:30AM. Like a good little patient I arrived promptly at 11:30. I was then greeted by a receptionist who asked me four times if my insurance was through work. NO my insurance is through my school. (Another one of the necessary requirements to attending the ridiculously over priced University of Miami). First off you asked for my insurance information before you let me schedule the appointment. If you aren't going to write it down or use it don't ask for it. And second listen to my answer the first, second, or even the third time you ask. Four is completely uncalled for. The appointment only got better from there. I then waited in the lobby until 12:30 when I was finally shown back to a room. I then waited in the room until around 1:15 when the doctor's assistant came to talk to me. I then waited until 2pm before the doctor came to talk to me and ask me the exact same questions his assistant did 45 minutes earlier. What's the point of having your assistant talk to me if you are going to ask me the exact same questions yourself? Maybe it’s just me but I'm seeing a way to streamline the process here...Gee I don't know maybe cut out the middle man.
And the question of the day.... Why schedule me for a 11:30 appointment if you aren't going to see me until 2pm??? Followed closely by...Why am I paying you to wait? Shouldn't you be paying me for all my wasted time?
And what you may ask was the result of my 2 1/2 hour doctor's wait??? Only to be handed a lab script to have 18 different blood tests done so I can return to the doctor's office in three weeks to wait some more. Because you guessed it the hospital (note I said hospital not doctor's office) doesn't do lab work on site and the place they referred me too for lab work closes daily at 3pm. What a racket I should have went to med school instead of law school.
No comments:
Post a Comment